[Guide] Restore a failed updated Plantronics BackBeat FIT

In this tutorial I will be mainly talking about how to restore failed-to-update Plantronics Backbeat Fit Bluetooth headset.

What Happened

I screwed up the firmware update of my headphone due to the instability of Bluetooth on LineageOS. I cannot connect to it, nor does it charge; the headphone flashes red and blue light

Alright, so my headset was dead and flashing both red and blue lights, when I saw it, I thought “holy, the $158 headset is ending up like this”. I tried to call PLT and they only let me left a voicemail to call me back.

AS THEY SAID IN THE PHONE WHEN THEY CALLED BACK A WEEK LATER, THE HEADSET IS IN DFU MODE AND NEEDED TO BE RESTORED IF IT’S NOT UNPAIRED. However, this is NOT accurate, and I am going to show you how to restore it correctly.

Steps to fix it

But that guy in the phone still said that the headphone should be able to connect to you phone, so I decided to it give a try, as long as you got a reliable power source, this method will always restore your Plantronics BBFIT.

  1. Find an Android Phone, download the Official updater
  2. Plug your headset to a PC or something, at least a reliable power source
  3. Your headset will now flash both blue and red light slowly
  4. (Open your Bluetooth settings on the phone, unpair the original headset)(Use only if you didn’t unpair it)
  5. (Toggle Bluetooth and Toggle it on again)
  6. (You should now see your headset in your settings)
  7. Pair it
  8. Now open the application and the update should automagically start

After the update, you should be able to use your headset.

Did i saved your headset? Click that donate button down the bottom to support the website or share the site with your friends.




31 Comments

Thanks a lot! You helped me to repair my headphones after SW update interrupted and I couldn`t reconnect to the application.
🙂

I have a similar problem however, it will be impossible to un-pair because the phone the headset is paired to is long gone. How will I be able to use this head set again.

Hasn’t worked for me. Can re-pair the headset but it will not connect and the application goes no further 🙁

geez mine were flashing purple for some time, but then they just turned off and now they don’t respond to anything. how long does it take for these to lose their charge completely?

Worked for me. Pretty sure My Android wear (mot 360) played a part i failure. wasn’t until I put it in flight mode that I could do this process. I’ve seen it mess with my BT headsets before..

It worked with Android but not iPhone. I used my friend’s Android phone to fix the problem successfully. Now I can use it with my iPhone again. Thank you so much !!`

I had the same problem wit everyone else, my update failed and I couldn’t even turn on the headset. But followed your guide and it work, using Samsung Galaxy 7 with Android 7.0. Thank you so much you just saved me the hassle of going through getting a new one.

Wow. Thought I lost my best product ever. Followed your instructions and fixed it right up.
Thank You!
John

THANK YOU FOR YOUR tips!
I spent so many times to fix it. but too many informations that i can find on internet doesn’t work at all.
but finally, I found your guide! and following your guide, my backbeat work again successfully!
Thank you again!

I got nowhere with this using Andoid versions of the software. The light just continued blinking purple. I found another article where someone was successful on an iPhone. I had an IPAD mini nearby, downloaded the apps and it worked perfectly. The app actually recognized the failed update and “recovered” on its own.

OMG. Thank you thank you thank you. I looked for the donate button, could not find it.

I have missed my headphones. They were sitting in a box for about eight months – I assumed dead. I found them and googled this.

You are a godsend.

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